19 - 20 February, 2019
Dubai, UAE

Conference Day One: Tuesday, 19 February 2019

8:00 am - 8:45 am Registration, welcome refreshments and networking

8:45 am - 9:00 am Visionary opening address

RPA TRANSFORMATION: IS THIS THE KEY TO MULTI-MILLION DOLLAR OPERATIONAL SAVINGS?

9:00 am - 9:30 am INTERNATIONAL TRAILBLAZER: The robots are coming: Time to prepare for the future and to be part of the $2.9 billion estimated size of the global automation market by 2020

Jeroen Van Genuchten - Global RPA Owner, ING Bank, NETHERLANDS
ING Bank offers banking services in over 40 countries and follows the ethos of “Empowering people to stay a step ahead in life and in business”.
As part of this vision, in 2017 Jereon Van Genuchten has been working to establish the newly created Global Centre of Excellence for Robotics & AI within ING’s banking operations and is the Global Owner and champion for RPA at ING.
Jeroen will share his journey on what it took to coordinate the global RPA activities and delivers services to up to 15 ING units worldwide that use RPA in their operational processes.

  • Towards the Robot employment agency: Global solutions for scaling up and down
  • Making robotics smarter: How we leverage our 10 years of RPA experience in our AI journey
  • How Virtual Assistant Marie in Belgium and Emma in Czech Republic are serving ING‘s customers
  • Being agile all the way: why transformation towards a data driven organisation is essential
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Jeroen Van Genuchten

Global RPA Owner
ING Bank, NETHERLANDS

9:30 am - 10:00 am RPA LEADERS PANEL: Humans vs. Machines: Addressing emerging trends and being prepared a new digital workforce through RPA and AI: How to overcome internal fear and embrace the benefits of transformative technologies

Christophe Castan - Head of Artificial Intelligence, Digital Transformation AXA, BELGIUM
Samer Al Haddad - Vice President, ALDAR Properties
Tayfun Topkoc - Group Chief Digital Officer, Bee‘ah
Key Question: How can companies create a positive response from employees?
Focus: When introducing the implementation of a large-scale RPA program, it is important to define the extent and impact of change on employee roles, responsibilities and new training programs for success.
Senior Leadership should therefore acknowledge:
  • How to educate and train the organisation in RPA
  • How to measure successful acceptance of RPA by the employees
  • What kind of new positions will appear in the whole workforce to support RPA?
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Christophe Castan

Head of Artificial Intelligence, Digital Transformation
AXA, BELGIUM

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Samer Al Haddad

Vice President
ALDAR Properties

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Tayfun Topkoc

Group Chief Digital Officer
Bee‘ah

RPA is one of the most exciting new technologies to have emerged in the past few years. The technology‘s ability to generate quick ROI has made it an attractive investment for CTOs across the globe. Nevertheless, most companies have met major roadblocks when launching, with many rollouts failing miserably.
In this session, we will examine:
Examples of the most common pitfalls:
  • Lack of preparation, how to develop a critical detailed strategy in advance for a successful RPA adoption
  • Lack of adequate communication, Which channels are the most effective ones for clear communication
  • Not defining new roles, how RPA will cause a shift within the organisation and defines new roles for employees due to new tasks and workflow
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Said Amara

Procurement Process Automation Strategy & Planning Lead
Nokia

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Ilham Ismail

Head of IT
HMH-Hospitality Management Holding

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Ajay Rathi

Senior Director Information Technology
Meraas

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Yousuf Mohammed Al Shaiba

Digital Transformation and AI Advisor to Chairman
Ajman Municipality

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Kumar Prasoon

Group Chief Information Officer
Al Safeer Group

10:30 am - 11:10 am SPEED NETWORKING & COFFEE BREAK

Swap business-cards and break the ice with your fellow participants to start making those valuable connections

11:10 am - 11:40 am RPA in action! Quantifying the value: How to maximise the value and ROI through successful partnership and continuous improvement

  • How to work effectively with your RPA partners in process selection, re-engineering and improvement
  • Managing expectations: when and how should you expect to see significant returns?
  • Advanced benefits: how are companies taking RPA efficiencies to the next level
  • Not a silver bullet: understanding the limitations of RPA and the importance of strong operational foundations

11:40 am - 12:10 pm INTERNATIONAL TRAILBLAZER: EXCLUSIVE CASE STUDY INSIGHT - How the robotics program accelerated digital transformation at DBS Bank within 5months

Subir Chandra - Head of Experience Design and Digital Transformation, DBS Bank, SINGAPORE
How DBS, one of the leading digital banks in the world, is at the top of changes using Data Science, RPA, Design Thinking, Heuristics, Experimentation and Collaboration across location and units.
In this session, Subir Chandra will take you through the DBS’ story on how they are leveraging RPA and IA in transforming HR and risk management and his future plans to drive this across the business!

  • Insight into how DBS has established their COE and optimised more than 50 complex business processes across their Singapore bank
  • To infinity and beyond! Hear how the RPA programme will be implemented in other markets across its Hong Kong, China, India, Indonesia and Taiwan business arms
  • RPA for enhanced banking security! See how DBS use RPA in combating financial crimes such as money laundering, fraud and tax evasion
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Subir Chandra

Head of Experience Design and Digital Transformation
DBS Bank, SINGAPORE

INSPIRATION IN ACTION!
RPA & INTELLIGENT AUTOMATION 2019 INTERACTIVE DISCUSSION GROUPS (IDGs)

During this part of the conference delegates will be break into focus groups to take part in interactive brainstorming discussions around the below topics.

IDG A

12:10 pm - 1:30 pm Setting up a successful POC:
  • Pitfalls to avoid while preparing your POC

IDG B

12:10 pm - 1:30 pm How many Bots are required?
Vartul Mittal - Formerly – IBM, Kotak Mahindra Bank, Coca Cola
  • Analysis of how many, where and when you should implement bots into your Companies departments
  • Strategies to avoid massive investment and automating inefficacies
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Vartul Mittal

Formerly – IBM, Kotak Mahindra Bank
Coca Cola

IDG C

12:10 pm - 1:30 pm Stakeholder & customer buy-in, engagement & collaboration to ensure IA program success:
  • Provide effective strategic alliances with various departments

IDG D

12:10 pm - 1:30 pm Strategies to determine your optimal IA support partner
Ilham Ismail - Head of IT, HMH-Hospitality Management Holding
  • How to identify which business departments & their heads need to be considered for collaboration
  • What kind of information need to be shared & what does not need to be shared?
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Ilham Ismail

Head of IT
HMH-Hospitality Management Holding

IDG E

12:10 pm - 1:30 pm RPA journey: Starting small & scaling up
John Ysmael O. Reyes - Director of Global Excellence & RPA Lead, TOTAL, PHILIPPINES
  • Methods to scale RPA within your company
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John Ysmael O. Reyes

Director of Global Excellence & RPA Lead
TOTAL, PHILIPPINES

IDG F

12:10 pm - 1:30 pm Intelligent Automation to detect, analyse & reduce a variety of fraudulent activity:
  • Intelligent automation strategies & technologies that can enhance fraud prevention and detection
  • All about cyber security

1:30 pm - 2:30 pm NETWORKING LUNCH BREAK

AFTERNOON BREAKOUT SESSIONS

Select the stream based on the maturity of your RPA journey

STREAM A: GETTING RPA STARTED: STANDARDISE. IMPROVE. AUTOMATE. THE QUESTION TO GO FOR PROCESS RE-ENGINEERING OR PROCESS-EFFICIENC

2:30 pm - 3:00 pm INTERNATIONAL CASE STUDY: The Total way: Process mapping, analysis & redesign for effective RPA implementation
John Ysmael O. Reyes - Director of Global Excellence & RPA Lead, TOTAL, PHILIPPINES
  • How to simplify existing processes and remaining redundant steps
  • Defining a rules-based approach for RPA to follow
  • Deciding the degree of automation: full or partial automation
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John Ysmael O. Reyes

Director of Global Excellence & RPA Lead
TOTAL, PHILIPPINES

STREAM A: GETTING RPA STARTED: STANDARDISE. IMPROVE. AUTOMATE. THE QUESTION TO GO FOR PROCESS RE-ENGINEERING OR PROCESS-EFFICIENC

3:00 pm - 3:30 pm ONSTAGE INTERVIEW: Biggest internal challenges & opportunities of implementing RPA into your existing business process
Said Amara - Procurement Process Automation Strategy & Planning Lead, Nokia
Aneez Ahmad - Head of Operations & Technology, Liv, Emirates NBD
  • Identifying important steps to be considered while your implementation phase of RPA
  • Which departments will face problems while applying RPA into their system for the first time?
  • Into which department does your RPA program suits the best?
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Said Amara

Procurement Process Automation Strategy & Planning Lead
Nokia

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Aneez Ahmad

Head of Operations & Technology, Liv
Emirates NBD

STREAM B: EVOLVING & ADVANCING RPA & IA: SCALING UP: START SMALL THEN SCALE UP TO DRIVE MAXIMUM VALUE FOR RPA

2:30 pm - 3:00 pm BEYOND FINANCE: How to scale your RPA implementation across other functions and drive organisational cost savings of 60%
  • How to decide which cross functions to automate next
  • Communicating early results and value to other cross-functions
  • Streamline and standardising the process: How to unify your RPA strategy

STREAM B: EVOLVING & ADVANCING RPA & IA: SCALING UP: START SMALL THEN SCALE UP TO DRIVE MAXIMUM VALUE FOR RPA

3:00 pm - 3:30 pm ONSTAGE INTERVIEW: Giving RPA more power! From repetitive tasks to automation of complex tasks
Jeroen Van Genuchten - Global RPA Owner, ING Bank, NETHERLANDS
Subir Chandra - Head of Experience Design and Digital Transformation, DBS Bank, SINGAPORE
  • Enterprise RPA: from back office to front office, exploring the possibilities of RPA across your business
  • Beyond cost reduction: from quality to productivity exploring the wider benefits
  • Collaboration with IT: how to ensure technical flexibility
  • Future predictions: how far can we go?
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Jeroen Van Genuchten

Global RPA Owner
ING Bank, NETHERLANDS

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Subir Chandra

Head of Experience Design and Digital Transformation
DBS Bank, SINGAPORE

PREPARING YOUR DATA FOR RPA: THE IMPORTANCE OF PLANNING & USING THE RIGHT DATA WHEN GETTING STARTED

3:30 pm - 4:00 pm Why 46% of companies fail in adequate data management and how to prepare your data sets in the most efficient way to avoid any errors
  • How to access critical data sets across your business
  • Data overload, how to filter big data
  • Data sharing and collaboration across departments

PREPARING YOUR DATA FOR RPA: THE IMPORTANCE OF PLANNING & USING THE RIGHT DATA WHEN GETTING STARTED

4:00 pm - 4:30 pm The importance of data accuracy and integrity for setting up the right data for your RPA journey to ensure 100% productivity of your automation
  • How to remove incorrect, incomplete or duplicated data and filter the right ones for an efficient RPA implementation
  • Defining objectives for your data quality strategy
  • How to avoid data errors for RPA

THE CENTRE OF SUCCESS! HOW TO ESTABLISH YOUR CENTRE OF EXCELLENCE (COE) AND GOVERNANCE FRAMEWORK FOR CONTINUOUS RPA IMPROVEMENT

3:30 pm - 4:00 pm Driving efficiency and cutting costs by automating HR through innovative combination of visual IVR and RPA
How cognitive technologies and IA can help the HR department at their day-to-day key decisions makings in the workplace
  • Vacation request
  • Team training
  • Hiring process
How the new hiring process through AI recruiters increase value for your business
How can AI effectively be woven into an employee‘s onboarding program?

THE CENTRE OF SUCCESS! HOW TO ESTABLISH YOUR CENTRE OF EXCELLENCE (COE) AND GOVERNANCE FRAMEWORK FOR CONTINUOUS RPA IMPROVEMENT

4:00 pm - 4:30 pm How Mashreq Bank established critical communication processes between COE and the companies departments
Steve Snowdon - Head of Lean, Mashreq Bank
What difficulties in communication between COE and the rest of the departments Mashreq Bank faced and how they overcame them
Effective methods to keep the peace!
  • How a mixed team within the COE with representatives from across all departments can drive early buy-in
  • How to ensure transparency and conformability of decisions from COE
Developing a data sharing process of COE and the other departments to achieve RPA goals
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Steve Snowdon

Head of Lean
Mashreq Bank

4:30 pm - 5:00 pm WRAP UP & CLOSING REMARKS

5:00 pm - 5:00 pm END OF DAY NETWORKING PARTY

Relax and unwind with fellow attendees to reflect on the insights and learnings from the day’s sessions.
The published programme is correct at time of printing. However, given the seniority of our speakers and the nature of their roles, speakers may subsequently substitute or remove themselves from the programme. This is always regrettable, and we will always try to replace the speaker with a speaker with equivalent insight. For the most up-to-date programme, please visit the event website.