04 - 06 February, 2018
Dusit Thani, Dubai, United Arab Emirates

Forum Day Two: Tuesday, 6 February 2018

Future Focus & International Insights – Next Level Robotics & Intelligent Automation

8:30 am - 9:00 am Registration, Breakfast and Networking

9:00 am - 9:15 am Opening Remarks

9:15 am - 9:30 am Keynote Address: The Future is Smart: Utilising Artificial Intelligence to Achieve Your Vision

Hessa Al Balooshi, Director Of Smart Services Department ,Smart Dubai Government Est.

Hessa Al Balooshi

Director Of Smart Services Department
Smart Dubai Government Est.

Understanding the theory is one thing; knowing where to start when putting it into practice is another. Through a combination of group exercises, one-on-one consultation, and a little bit of theory experts from Advansys will take you on a journey during which you’ll identify which process(es) within your own organization are best positioned for automation, and how you can build a successful business case for gaining approval for RPA implementation.

Tarek El Araby

Business Development Director Middle East & Africa
Advansys ESC


AbdelRahman Ramadan

RPA Practice Manager
Advansys ESC

10:30 am - 11:00 am Networking Refreshments Break

11:00 am - 11:45 am “Business as Usual”: What to Expect After A Successful RPA Pilot Project

Flor Martinez Reyes, Process and Controls Improvement Manager,HEINEKEN Global Shared Services
During this insightful case study we learn how the number one brewer in Europe and the number two brewer in the World – HEINEKEN – have implemented RPA in their Krakow based Global Shared Services Centre.

Key take homes:
  • How to choose processes for automation
  • Analysing frameworks and governance in use
  • Identifying key performance indicators and security monitoring
  • Plus… Where to go from here?

Flor Martinez Reyes

Process and Controls Improvement Manager
HEINEKEN Global Shared Services

So you’ve transformed your business operations and now have an army of bots and IA at your service. So what happens next? As we bring the 2nd Middle Eastern RPA & Intelligent Automation Forum to a close our panel of experts offer their thoughts on what we can expect to see from robotics in years to come….
  • Exploring the global and regional growth forecast for robotics and IA
  • Understanding how companies can continue to achieve ROI in the long term
  • Discussing which areas need consistent development to be successful
  • Will robots take over from humans indefinitely?
  • What will the World look like in 2027?
  • How far will intelligent automation go before it goes too far?

Sponsored by: Option3


Gary Thompson

Consultant: Shared Services & Service Delivery Excellence


Flor Martinez Reyes

Process and Controls Improvement Manager
HEINEKEN Global Shared Services


Sudhir Sen

Founder & Products Head


Sumeet Sangawar

IT Leader Middle East, Africa & Turkey
GE Global Operations

12:30 pm - 1:30 pm Networking Lunch

2:00 pm - 4:30 pm Deep-Dive Advanced Master Class: Taking Robotics & Intelligent Automation to the Next Level

Vincent Vloemans, Global IT – Heineken CFO Domain,HEINEKEN Global Viji Varghese, Group Head - Payments and Clearing,Mashreq Bank
Course outline
The content of the workshop will focus on how to take your automation journey beyond the pilot and initial implementation to the next level of automation, introducing advanced technologies including cognitive computing, machine learning and intelligent automation.

Who should attend?
  • Practitioners responsible for RPA implementation and advancement within their organisation
  • C-suite executives interested in understanding how robotics can positively impact their business

Benefits of attending:
  • Benchmark your existing and future automation strategies with your peers
  • Discover how to progress your journey to the next level of intelligent automation
  • Study how to scale up your bots for enterprise-wide success
  • Receive first hand advice and consultation on your current strategies from one of the global leaders in RPA and IA technology

Content delivery
This is an interactive workshop. Content will primarily be delivered through small group case-study exercises, group brainstorming and knowledge sharing – all workshop attendees are encouraged to share and participate.

Seats available: 30
Seats at this workshop are limited and must be booked in advance.
Priority will be given to those who have already completed or are soon to complete their pilot or full RPA implementation.

Vincent Vloemans

Global IT – Heineken CFO Domain


Viji Varghese

Group Head - Payments and Clearing
Mashreq Bank

4:30 pm - 5:00 pm Wrap Up & Closing Remarks

The published programme is correct at time of printing. However, given the seniority of our speakers and the nature of their roles, speakers may subsequently substitute or remove themselves from the programme. This is always regrettable, and we will always try to replace the speaker with a speaker with equivalent insight.