04 - 06 February, 2018
Dusit Thani, Dubai, United Arab Emirates

Rafael Domene

Lead Partner
TeleTech CSS
Rafael Domene is a lead partner in TeleTech CSS with over 25 years of experience in Customer Experience, Customer Care, Contact Center Operations and Customer Value Management. He has a diversified career working with some of the leading players in Technology, Telecom and Subscription Media in Europe, Latin America, Middle East and Africa. Rafael worked as a CIO and COO in several Telecom Operators in Europe, and he was the CEO of two Of the most important BPO in the region.


4:00 PM Panel Discussion: The Dark Side of Robotics – How to Avoid Common Mistakes

Whilst we celebrate the region’s RPA successes, it is important not to get complacent.
Recent global statistics have shown that 30% of all RPA implementations end unsuccessfully.
During this thought provoking session we explore the common (and less common) pain points of robotics - and their implications – and brainstorm best practices so that you can avoid them happening to you.


Check out the incredible speaker line-up to see who will be joining Rafael.

Download The Latest Agenda