Rafael DomeneLead Partner
Rafael Domene is a lead partner in TeleTech CSS with over 25 years of experience in Customer Experience, Customer Care, Contact Center Operations and Customer Value Management. He has a diversified career working with some of the leading players in Technology, Telecom and Subscription Media in Europe, Latin America, Middle East and Africa. Rafael worked as a CIO and COO in several Telecom Operators in Europe, and he was the CEO of two Of the most important BPO in the region.
Whilst we celebrate the region’s RPA successes, it is important not to get complacent.
Recent global statistics have shown that 30% of all RPA implementations end unsuccessfully.
During this thought provoking session we explore the common (and less common) pain points of robotics - and their implications – and brainstorm best practices so that you can avoid them happening to you.